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Privacy Policy

Last updated: 6/11/2025

At Accountants Brisbane (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit and interact with our website https://accountantsbrisbane.com.au/ (“Website”), become a client, or otherwise engage our services.

1. What kinds of information we collect

We may collect the following types of personal information:

  • Contact information (such as your name, email address, postal address, phone number) when you complete a contact form, request a quote, subscribe to our newsletter or engage our services.
  • Business-related information (such as business name, ABN/ACN, nature of your business, financial data) as part of onboarding or service provision.
  • Website usage information: via cookies, analytics or similar technologies we may collect your IP address, browser type, device type, pages viewed, referring website, time and date of visit, duration of visit, and other technical information.
  • Communications information: any messages, emails or other correspondence you send to us, and responses from us.
  • Any other information you choose to provide (such as notes about your needs, business circumstances, preferences) when you contact us, fill out forms or engage our services.

2. How we collect your information

We collect information in the following ways:

  • Directly from you: when you fill in contact or enquiry forms, subscribe to newsletters, call or email us, or register as a client.
  • Automatically: when you visit or use our Website, via analytics tools, cookies and server logs.
  • From third-parties: where you have authorised us to do so (for example, your accountant or bookkeeper may provide information), or from publicly available sources if relevant to our services.

3. Purpose of collection

We use your personal information for the following purposes:

  • To respond to your enquiries and provide information about our services.
  • To assess and provide accounting, bookkeeping, tax and advisory services to you or your business.
  • To manage our client relationship with you (including billing, invoicing, records, service delivery).
  • To send you newsletters, marketing or promotional materials (where you have opted-in).
  • To monitor and improve our Website, including analytics, debugging, testing, and security.
  • To comply with legal, regulatory or professional obligations (such as tax law, anti-money-laundering obligations, audit readiness).
  • To detect, prevent or investigate fraud or misconduct.

4. Legal basis (relevant in Australia)

Under the Australian Privacy Act and the Australian Privacy Principles (APPs), we rely on one or more of the following bases for processing your personal information:

  • You have given us consent.
  • Processing is necessary for the performance of a contract with you or to take steps at your request.
  • Processing is required by law or to meet our legal obligations.
  • Processing is necessary for our legitimate interests (for example to provide and improve our services, manage our business) and those interests are not overridden by your fundamental rights.

5. Disclosure of your information

We may disclose your personal information to:

  • Our staff, consultants, accountants, bookkeepers and service providers engaged to assist us in delivering our services.
  • Third-party service providers (e.g., IT, hosting, analytics, CRM platforms) who assist us in operating our business and Website under contract and with appropriate confidentiality safeguards.
  • Regulatory or government authorities when required by law (for example, tax offices, ASIC).
  • Potential buyers or successor entities if we restructure, merge or sell our business (in which case we will ensure confidentiality commitments are in place).
  • With your express consent, other parties you direct us to (for example third-party advisers in your business).

6. Cookies and tracking technologies

Our Website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, customise content and detect security issues. You may manage or disable cookies via your browser settings, but note that disabling cookies may affect the functionality of the Website.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include encryption, access controls, firewalls, secure servers and staff training. However, no method of transmission or storage is 100 % secure and we cannot guarantee absolute security.

8. Data retention

We will hold your personal information for as long as necessary to fulfil the purposes outlined above, or as required by law or professional obligations. After that, we will securely destroy or anonymise your information.

9. Access, correction and deletion

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request that we delete your personal information, subject to legal or professional obligations to retain it.
  • Withdraw your consent at any time (where relevant), though this may affect our ability to provide services to you.

To make a request, please contact us via the details below.

10. Marketing communications

If you have opted into receiving marketing or promotional materials, you may unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us. We do not send marketing communications unless you have given us permission or we have a lawful basis to do so.

11. Third-party links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

12. Cross-border data transfers

If we transfer your personal information overseas (for example our hosting, analytics or service providers may be located outside Australia), we will take reasonable steps to ensure that your information receives protections equivalent to the APPs, or notify you of the relevant risks. By using our Website and providing us data, you consent to such transfers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect this. We encourage you to check this page periodically. Continued use of our Website or services after changes constitutes acceptance of the revised policy.

14. Contact us

If you have any questions or wish to exercise your rights regarding your personal information, please contact us:
Accountants Brisbane
Website: https://accountantsbrisbane.com.au/
Contact Form: https://accountantsbrisbane.com.au/contact/